Terms of sale

TERMS AND CONDITIONS OF SALE

Last updated: January 13, 2025

1. GENERAL PROVISIONS

These Terms and Conditions of Sale (“Terms”) govern all purchases made on this website (the “Site”) operated by the Site Operator.

By placing an order, the customer (“Customer”) agrees to be bound by these Terms. Acceptance is confirmed by checking the appropriate box or clicking the designated button before completing the purchase.

The Operator reserves the right to store and reproduce these Terms for future reference.

2. PRODUCTS

The Site offers for sale wellness-related products (the “Products”) to individuals or businesses.

Each Product is described with its main features. Images are for illustrative purposes only and may not be contractually binding.

It is the Customer’s responsibility to ensure they have the necessary equipment and secure internet access to use the Site.

3. ORDERS

Products are offered subject to availability. In the event a Product becomes unavailable after an order is placed, the Customer will be notified as soon as possible.

The Customer may choose to:

  • Receive a similar product of equal value, or
  • Receive a full refund within thirty (30) days

Orders are considered final once confirmed, except where cancellation rights apply under applicable law.

4. PAYMENT

All orders require full payment at checkout.

The Operator reserves the right to verify payment authenticity before shipment.

Accepted payment methods are listed on the Site.

5. PRICING

Prices are displayed in the selected currency (CAD recommended for Canada) and include applicable taxes unless otherwise stated.

Shipping costs are added at checkout and clearly indicated before payment.

Promotional prices apply only during the advertised period.

6. CONTRACT FORMATION

The contract is formed once the Customer confirms the order through the checkout process.

This includes:

  • Product selection
  • Cart validation
  • Acceptance of Terms
  • Payment confirmation

Electronic confirmation constitutes a legally binding agreement.

7. OWNERSHIP

Products remain the property of the Operator until full payment has been received.

8. SHIPPING & DELIVERY

Delivery is available in Canada and other selected regions.

Delivery times are estimates and typically do not exceed 30 days unless otherwise specified.

The Customer must ensure the accuracy of the delivery address. The Operator is not responsible for delays or losses due to incorrect information.

9. RETURNS & WITHDRAWAL RIGHTS

Customers have 30 days from receipt to request a return.

Returned products must be:

  • Unused
  • In original packaging
  • Complete with all accessories

Return shipping costs are the responsibility of the Customer unless the product is defective.

Refunds are processed within 14 days after receiving the returned product.

10. CUSTOMER SERVICE

Customer support is available:

📧 Email: velmeria.contact@gmail.com
📞 Phone: +33 6 13 18 26 08

11. INTELLECTUAL PROPERTY

All content on the Site (images, text, branding, etc.) is the exclusive property of the Operator and may not be used without prior written consent.

12. LIABILITY & WARRANTIES

The Operator is not liable for:

  • Misuse of products
  • External factors beyond control (force majeure)
  • Temporary interruptions of the Site

Products are covered by applicable legal warranties, including:

  • Warranty of conformity
  • Warranty against hidden defects

13. PERSONAL DATA

Customer data is processed in accordance with the Privacy Policy available on the Site.

14. THIRD-PARTY LINKS

The Site may contain links to third-party websites. The Operator is not responsible for their content or policies.

15. REVIEWS

Customer reviews are verified to ensure authenticity and transparency.

Only verified buyers may submit reviews.

16. MODIFICATIONS

The Operator may update these Terms at any time. The applicable Terms are those in effect at the time of the order.

17. GOVERNING LAW

These Terms are governed by applicable laws in Canada, depending on the Customer’s province of residence.

18. DISPUTES

In case of dispute, Customers should first contact customer support.

If unresolved, disputes may be handled through applicable consumer protection or mediation services in Canada.

19. ACCEPTANCE

By placing an order, the Customer confirms they have read and accepted these Terms.