Legal notice

LEGAL NOTICE

This website, accessible at https://velmeria.com/ (the “Site”), is operated by:

Ms. Tania Montabord
31 rue Daniel Toussaint
94460 Valenton
France

(hereinafter referred to as the “Site Operator”).

The Site is hosted by Shopify Inc., located at:
151 O’Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada
Phone: +1-613-241-2828

The Publication Director of the Site is Tania Montabord.

The Site Operator can be contacted at:
Phone: 0613182608
Email: velmeria.contact@gmail.com

PRIVACY POLICY

Last updated: January 13, 2025

This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit or make a purchase from https://velmeria.com/ (the “Site”), operated by Ms. Tania Montabord.

This Privacy Policy forms part of the contractual relationship between the Site Operator and users of the Site, together with the Terms and Conditions of Sale.

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including, where applicable, the General Data Protection Regulation (GDPR) and relevant Canadian privacy principles.

By using the Site, creating an account, or placing an order, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Site.

1. WHAT PERSONAL INFORMATION WE COLLECT

We may collect and retain personal information in the following situations:

  • when you browse the Site
  • when you create an account
  • when you place an order
  • when you make a payment
  • when you subscribe to our newsletter
  • when you contact customer service

We only collect personal information that is relevant and necessary for the purposes described in this Policy. We do not intentionally request sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data.

1.1 Browsing the Site

When you visit the Site, we may automatically collect certain technical information, including:

  • IP address
  • device identifiers
  • browser type
  • date and time of access
  • pages visited
  • browsing behaviour
  • cookies and similar technologies

1.2 Account Creation

When creating an account, we may collect:

  • first name and last name
  • billing and shipping address
  • email address
  • phone number

1.3 Orders and Payments

When you make a purchase, we may collect information necessary to process your order, including:

  • billing information
  • shipping information
  • payment details
  • order history

Payment information may be processed securely by third-party payment providers. We do not necessarily store full payment card information ourselves.

We may retain transaction records for accounting, fraud prevention, legal compliance, and customer service purposes.

1.4 Newsletter and Marketing

If you subscribe to our newsletter or consent to receive promotional communications, we may use your email address to send updates about products, offers, and promotions.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

1.5 Customer Support

When you contact customer service, we may collect:

  • your name
  • email address
  • phone number
  • order number
  • any information you choose to include in your message

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • provide and manage the Site and its services
  • process and fulfill orders
  • provide customer support
  • communicate with your order or account
  • improve our Site, services, and customer experience
  • send newsletters and promotional messages where permitted
  • detect and prevent fraud
  • comply with legal and regulatory obligations

3. HOW WE PROTECT YOUR PERSONAL INFORMATION

We implement reasonable technical and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. As a result, while we strive to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials and password confidential.

4. SHARING OF PERSONAL INFORMATION

4.1 Service Providers

We may share your personal information with trusted third-party service providers who help us operate the Site and provide services, such as:

  • payment processors
  • shipping and delivery providers
  • hosting providers
  • email and marketing platforms
  • analytics providers
  • customer support tools

These third parties may access personal information only to the extent necessary to perform services on our behalf.

4.2 International Transfers

Because we use third-party providers such as Shopify and other ecommerce tools, your personal information may be processed or stored outside your province, country, or region, including outside Canada or the European Union.

Where required, we take reasonable steps to ensure that such transfers are protected by appropriate safeguards.

4.3 Legal Disclosure

We may disclose personal information when required to do so by law, regulation, court order, or government request, or where necessary to protect our rights, prevent fraud, or enforce our agreements.

We do not sell your personal information to third parties.

5. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including:

  • processing your order
  • handling returns and refunds
  • maintaining transaction and accounting records
  • complying with legal obligations
  • resolving disputes

Unless a longer retention period is required by law, we may retain personal information for up to 5 years where reasonably necessary for contractual, legal, accounting, or customer service purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device when you browse a website. They help websites function properly, remember your preferences, and analyze traffic.

6.2 How We Use Cookies

We may use cookies and similar technologies to:

  • enable Site functionality
  • remember your preferences
  • keep your shopping cart active
  • improve Site performance and usability
  • measure traffic and user behaviour
  • support marketing and advertising activities

Some cookies may be placed by third-party services, including analytics or social media tools.

6.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the performance or availability of some parts of the Site.

For more information on browser settings, you may refer to your browser’s help section.

7. YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

  • access the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your personal information
  • object to or restrict certain processing
  • withdraw consent where processing is based on consent
  • request portability of your personal information, where applicable

To exercise your rights, please contact us at:

Email: velmeria.contact@gmail.com
Postal address:
Tania Montabord
31 rue Daniel Toussaint
94460 Valenton
France

We may ask you to verify your identity before processing your request.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised update date.

Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.

9. CONTACT

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us at:

Email: velmeria.contact@gmail.com
Phone: 0613182608
Postal address:
Tania Montabord
31 rue Daniel Toussaint
94460 Valenton
France